For new Staff: Difference between revisions

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=== How to use the IT Ticket System via freshdesk.com ===
{{:Homepage entry under staff}}
The ticket system is used to organize the communication between IT-users and administrators concerning their problems with PCs, Software and other Hardware.
{{:E-Mail request for a uni-tuebingen.de address}}
Therefor we use the online-service freshdesk.com. Furthermore freshdeks.com offers the possibility to set up a support web page, which is currently being build up.
{{:Mailing list}}
If you work in the FIN/CIN Building
In the following it will be explained how you treat with the ticket system.
{{:User account CIN server (FIN)}}
If you work in the Silcherstrasse
===== The Ticket System =====
{{:User account CIN server (aleHNO)}}
If you need the help of an administrator, this can be in the case of e.g. errors of your PC/Laptop, to install software on your password protected PC or anything else, you can write an e-mail to [mailto:support-mp@medizin.uni-tubeingen.de support-mp@medizin.uni-tubeingen.de] containing a description of your problem or request.
The content of this e-mail will be stored on Freshdesk and the administrators can get in e-mail-contact with you via this system. Moreover it allows the administrators to coordinate the assistance for the users.

Revision as of 10:20, 19 November 2015

If you want to be listed under Staff on the Homepage. 

We get a new internet presence. In the moment we cannot add new staff.

Please fill out the request ( download request): 

- Name
- Birthday
- Phone
- Address
- your signature!

and send it to (the original): 

Fabian Weber
Institut für Medizinische Psychologie
Otfried-Müller-Strasse 25
72076 Tübingen
  • We have a mailing list to send some mails to all people. Before you can send group mails, need to be put into the list.
Register for the mailing list https://listserv.uni-tuebingen.de/mailman/listinfo/intern-mp
Mailing List Adress: intern-mp[at]listserv.uni-tuebingen.de
  • We have a mailing list to send some mails to all people working in the sleep labs. Before you can send group mails, need to be put into the list.
Register for the mailing list https://listserv.uni-tuebingen.de/mailman/listinfo/belegungsplan
Mailing List Adress: belegungsplan[at]listserv.uni-tuebingen.de
  • We have a mailing list to send some mails to all people working in the animal group. Before you can send group mails, need to be put into the list.
Register for the mailing list https://listserv.uni-tuebingen.de/mailman/listinfo/animal-lab-born
Mailing List Adress: animal-lab-born[at]listserv.uni-tuebingen.de

If you work in the FIN/CIN Building

Create a User Account

first you have to create an account. Visit this site and feel of the request. 

https://cin-11.medizin.uni-tuebingen.de:62443/uarequest/

Your group is AG Born. A few days later you get an email with your account infos!

Change Password and edit user information

If you want to change your password, follow this link: 

https://cin-ldap/lam/templates/selfService/selfServiceSP.php?scope=user&name=default&page=passwordSelfReset

If you work in the Silcherstrasse User account CIN server (aleHNO)

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