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== How to use the IT Ticket System via freshdesk.com == | === How to use the IT Ticket System via freshdesk.com === | ||
The ticket system is used to organize the communication between IT-users and administrators concerning their problems with PCs, Software and other Hardware. | The ticket system is used to organize the communication between IT-users and administrators concerning their problems with PCs, Software and other Hardware. | ||
Therefor we use the online-service freshdesk.com. Furthermore freshdeks.com offers the possibility to set up a support web page, which is currently being build up. | Therefor we use the online-service freshdesk.com. Furthermore freshdeks.com offers the possibility to set up a support web page, which is currently being build up. | ||
Revision as of 09:13, 19 November 2015
How to use the IT Ticket System via freshdesk.com
The ticket system is used to organize the communication between IT-users and administrators concerning their problems with PCs, Software and other Hardware. Therefor we use the online-service freshdesk.com. Furthermore freshdeks.com offers the possibility to set up a support web page, which is currently being build up.
In the following it will be explained how you treat with the ticket system.
The Ticket System
If you need the help of an administrator, this can be in the case of e.g. errors of your PC/Laptop, to install software on your password protected PC or anything else, you can write an e-mail to support-mp@medizin.uni-tubeingen.de containing a description of your problem or request. The content of this e-mail will be stored on Freshdesk and the administrators can get in e-mail-contact with you via this system. Moreover it allows the administrators to coordinate the assistance for the users.